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HP HP2-I57 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Personal Systems Services | - Workforce Device Services
|
| Topic 2: Advanced Sales Skills | - Customer Pain Point Identification
|
| Topic 3: Sales Skills Transformation | - Modern Sales Methodologies
|
| Topic 4: Deployment Services | - Implementation Planning
|
| Topic 5: Consultative Selling | - Discovery and Qualification
|
| Topic 6: Configuration Services | - Service Bundle Recommendations
|
| Topic 7: Lifecycle Services | - End-to-End Device Lifecycle Management
|
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
Which statements are true about HP Premium+ Support end user alerts? (Select three.)
- A. Only non-hybrid employees can receive end user alerts directly on their device.
- B. When one of these alerts appears, it alerts the end user that they need to submit a case to HP for repair and enables the end user to automatically create a case and the location of where they would like the service to happen.
- C. If the customer IT administrator would like to view alerts, they can request an optional dashboard and turn off the end user alerts.
- D. End users cannot snooze the alerts.
- E. HP Premium+ Support predictive alerts on each device are pre-configured to automatically go directly to end users - on their notifications tray.
Correct Answer: B,C,E 🗳️
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When can Device Life Extension be attached to hardware sales?
- A. HP Device Life Extension is not available for HP hardware sales.
- B. HP Device Life Extension can be sold anytime during the lifecycle of the hardware.
- C. HP Device Life Extension can complement new hardware sales or can be sold within the warranty period of existing hardware.
- D. HP Device Life Extension is sold on preconfigured hardware as a part of Configuration and Deployment Services.
Correct Answer: C 🗳️
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Which features do the Predefined Asset Tags include? (Select two).
- A. Device data that can include HBMA, UUID, WLAN, Serial Number, PKID, and MAC address
- B. BIOS asset tagging
- C. Custom logo
- D. Predefined artwork and placement of the tag on the device chassis and/or packaging
Correct Answer: A,D 🗳️
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