Microsoft Outlook 2016: Core Communication, Collaboration and Email Skills : 77-731

  • Exam Code: 77-731
  • Exam Name: Outlook 2016: Core Communication, Collaboration and Email Skills
  • Updated: Jun 02, 2026     Q & A: 35 Questions and Answers

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Languages: English, Arabic (Saudi Arabia), Chinese (Simplified), Chinese (Traditional), Dutch, German, Spanish, French, Japanese, Korean

Retirement date: none

Successful candidates will create and edit professional-looking email messages, maintain calendars across time zones, and schedule tasks for a variety of purposes and situations. Candidates will use Outlook 2016 to enhance professional correspondence, create calendars, and schedule appointments. Application examples include coordinating building resources, sending messages for marketing campaigns, planning staff meetings, and assigning meeting action items.

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Microsoft Office Specialist (MOS) 2016 certification exams introduce a new performance-based format for improved testing of a candidate’s knowledge, skills, and abilities using the MOS 2016 programs:

  • The MOS 2016 exam format incorporates multiple projects.
  • MOS 2016 exam task instructions generally do not include the command name, as in previous versions. For example, function names are avoided and are replaced with descriptors. This means candidates must understand the purpose and common usage of the program functionality in order to successfully complete the tasks in each of the projects.

Part of the requirements for: Microsoft Office Specialist: Microsoft Outlook 2016

Download exam skills outline

Microsoft 77-731 Exam Syllabus Topics:

TopicDetails
Topic 1
  • export messages to a data file
  • Format text, insert hyperlinks
  • apply themes and styles
Topic 2
  • add cc and bcc to messages; ; request a delivery or read receipt
  • create messages by using Quick Parts
Topic 3
  • save message attachments; preview attachments; save messages in alternate formats
Topic 4
  • Create calendar items, create recurring calendar items, cancel calendar items
  • Create and manage calendars
Topic 5
  • create calendar items from messages, set calendar item times, set up meetings by using the scheduling assistant
Topic 6
  • sort messages by conversation, delete messages, automate repetitive tasks by using Quick Steps
Topic 7
  • Sort messages, move messages between folders
  • add new local folders, apply categories

Reference: https://www.microsoft.com/en-us/learning/exam-77-731.aspx

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