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IBM P1000-016 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| IBM Product Knowledge & Support Tools | 20% | - Compatibility and upgrade considerations - Warranty and service contract management - IBM support portal and resource usage |
| Technical Support & Troubleshooting | 35% | - Problem determination methodology - System diagnostics and issue resolution - Log analysis and error code interpretation |
| Maintenance Procedures & Best Practices | 30% | - Routine maintenance workflows - Hardware and software maintenance standards - Serviceability and replacement procedures |
| Safety, Compliance & Documentation | 15% | - Service documentation and reporting - Safety guidelines for hardware service - Regulatory and compliance requirements |

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