HP Service Manager Software Design and Tailoring v7 : HP0-M86

  • Exam Code: HP0-M86
  • Exam Name: HP Service Manager Software Design and Tailoring v7
  • Updated: Aug 23, 2026     Q & A: 100 Questions and Answers

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HP HP0-M86 Exam Syllabus Topics:

SectionObjectives
Topic 1: HP Service Manager Architecture- Core architecture and components
  • 1. Identify Service Manager architecture
  • 2. Understand system components and data flow
- Application framework
  • 1. Understand application modules
  • 2. Understand database structure
Topic 2: Workflow and Business Logic- Calculations and scripting
  • 1. Use expressions and calculations
  • 2. Implement tailoring using scripts
- Process automation
  • 1. Configure workflows
  • 2. Implement business rules and validations
Topic 3: Security and Access Control- User and role management
  • 1. Manage permissions and access rights
  • 2. Configure user profiles and roles
- System security
  • 1. Protect application data
  • 2. Implement security policies
Topic 4: Testing and Deployment- Solution validation
  • 1. Troubleshoot configuration issues
  • 2. Test customized applications
- Migration and maintenance
  • 1. Maintain and update customized solutions
  • 2. Deploy tailoring packages
Topic 5: Application Design and Tailoring- Form and screen customization
  • 1. Configure display options and layouts
  • 2. Design and modify forms
- Field and table customization
  • 1. Create and modify fields
  • 2. Customize database tables and relationships

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