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Salesforce Sales-Con-201 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Sales Productivity and Management | |
| Implementation Strategies | |
| Account and Contact Management | |
| Data Management | |
| Industry Knowledge | |
| Reports and Dashboards | |
| Collaboration and Integration | |
| Opportunity Management | |
| Sales Lifecycle Management |
Salesforce Certified Sales Cloud Consultant Sample Questions:
Cloud Kicks uses Salesforce to manage business Accounts and Person Accounts. The sales director wants to associate Person Accounts to business Accounts and/or Contacts. Which approach should the consultant recommend to meet these requirements?
- A. Use the Contacts to Multiple Accounts feature.
- B. Create a junction object between Account and Contact.
- C. Create a custom lookup from Account to Contact.
Correct Answer: A 🗳️
Universal Containers is in the planning phase of its Sales Cloud implementation. In a recent discussion, the CEO expressed a desire to measure the return on investment (ROI) of its sales and marketing efforts by location. Which solution should the consultant recommend?
- A. Track total accounts created by lead source and location.
- B. Track total opportunity pipeline by lead source and location.
- C. Track total cases submitted by lead source and location.
Correct Answer: B 🗳️
Cloud Kicks is utilizing Advanced Currency Management. The sales director submitted a request to display to total amount of all the open opportunities related to the Account page layout. How should the should consultant implement a solution to meet the requirement?
- A. Use a custom formula field on the Opportunity object.
- B. Create a roll-up summary field on the Account object.
- C. Use a record-triggered flow to set the value on the account.
Correct Answer: C 🗳️
Cloud Kicks recently purchased Salesforce, and the leadership team is excited about being able to forecast more accurately. Sales managers say that making updates to forecasted amounts during the pipeline meetings is time consuming, and it is difficult to review all of the committed opportunities within the meeting time. What should the consultant recommend to help make meetings more efficient while making real- time forecast updates?
- A. Tell reps to use the list view to move opportunities between stages.
- B. Modify multiple opportunities at one time in the Forecast page.
- C. Use in-line editing to update the forecast amount for records.
Correct Answer: C 🗳️
Northern Trail Outfitters (NTO) finished implementing Sales Cloud for a mid-market sales team.
Sales management wants to track data completeness. Which common metric should the consultant recommend that NTO use to measure core Sales Cloud data?
- A. Record Count
- B. Field Usage
- C. User Adoption
Correct Answer: B 🗳️
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