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Salesforce Arch-302 Exam Syllabus Topics:

Salesforce Certified B2C Solution Architect Sample Questions:

1. A merchant has implemented a custom solution on B2C Commerce, exposing a configurable outdoor table composed of multiple, different SKUs representing the table top, legs, hardware, cover, and optional extended warranty.
On the B2C Commerce storefront, customers can select from any in-stock options for each of the components to create their perfect table before check-out. Although the final product is presented to the customer as one table, inventory is tracked at the component level, and all of the component SKUs must be sent to the Order Management System in the resulting commerce order.
Which two solutions would allow the merchant to make this custom product experience available in Service Cloud to support the customer service rep purchasing and feature review'' Choose 2 answers

A) Use Customer Service Representative (CSR) Order on Behalf Of to access the existing B2C Commerce storefront as a CSR acting on behalf of a customer when making purchases or reviewing custom products.
B) Create a custom Open Commerce API {OCAPI) endpoint on B2C Commerce to expose the custom product options and component availability in real time to support a custom experience in Service Cloud.
C) Create a custom B2C Commerce job to export custom product component data on a nightly basis and import into Service Cloud to support a custom experience.
D) Use hooks to extend the existing Open Commerce API (OCAPI) product endpoint with additional information about the custom product options and component availability in real time to support a custom experience in Service Cloud.

2. Universal Containers (UC) wants to implement the right-to-be-forgotten requirement in their Salesforce org in order to be compliant with data privacy laws. This means that UC must delete, archive, or de-identify the data subject's PII in an org within 30 days of their request.
What should a Solution Architect recommend to implement this requirement"*

A) Create a team who can manually review these requests and delete or obscure the data from all relevant systems.
B) Recommend Salesforce Privacy Center to manage how the Salesforce org retains, deletes, anonymizes, and transfers customer data.
C) Implement a soft delete strategy by marking the data as "archived" or "deleted" without actually deleting it.
D) Implement a custom solution that allows system administrators to run a job to obscure or delete the data in the request scope.

3. Key business stakeholders have asked for a new business requirement that requires a multi-cloud solution design using self-service commerce, a service agent console, and marketing communication. A Solution Architect was brought in to lead the end-to-end solution design and delivery.
Which two actions should the Solution Architect take to accurately capture these requirements' Choose 2 answers

A) Design the solution and hand it off to the delivery team to start to build and test it.
B) Draft a requirements and process document. Invite key business and technical/design team stakeholders to review and approve.
C) Include functional and technical experts across discovery workshops to ensure requirements and priorities are captured.
D) Set up DevOps processes and environments in preparation for the discovery workshops.

4. A company has 2,000 customers and currently services them using a call center and spreadsheets. Because of the lack of systems there is no ability to track how successful agents are. In addition, their ordering system cannot be easily accessed by service agents costing valuable time and hurting customer satisfaction.
What are two reasons a connected B2C Solution can add value to the company?
Choose 2 answers

A) Provides a better interface for agents using Service Cloud and B2C Commerce with Heroku
B) Allows agents to use SSO to log into B2C Commerce and Service Cloud using the same credentials
C) Increases spend ROI as fewer service agents will be needed, which can allow for more sales agents
D) Allows agents to more easily access customer data to better support customers when they call in

5. A global merchant plans to use B2C Commerce, Service Cloud, and Marketing Cloud to support the shopper experience. They also plan on using Marketing Cloud Connect to integrate Service and Marketing Clouds and the Service Cloud Connector for B2C Commerce. The customers will receive SMS messages through Mobile Connect. One of the key requirements is to enable consent and profile management across the clouds.
Which two recommendations should a Solution Architect make as part of the solution?
Choose 2 answers

A) SMS opt-in will sync with Service Cloud when contact ID is the subscriber key in Marketing Cloud
B) Profile changes in B2C Commerce will sync to Service Cloud when person accounts are used
C) Shopper consent in B2C storefronts will sync to Service Cloud when person accounts are used
D) Service Cloud profile data can be configured to sync to the Marketing Cloud profile center

Solutions: