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WGU Operations-Management Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Competency 1: Operations Management Fundamentals | - Operations strategy and competitive priorities - History and evolution of operations management - Product and service design |
| Topic 2: Competency 4: Supply Chain Management | - Inventory management - Supply chain design and strategy - Sourcing and procurement - Logistics and distribution |
| Topic 3: Competency 2: Quality Management | - Quality management philosophies (Deming, Juran, Crosby) - Malcolm Baldrige National Quality Award criteria - Cost of quality (prevention, appraisal, internal/external failure) - Total Quality Management (TQM) |
| Topic 4: Competency 3: Process Improvement and Problem Solving | - Cause-and-effect diagrams (fishbone diagrams) - Plan-Do-Study-Act (PDSA) cycle - Lean operations and waste elimination - Six Sigma methodology - Statistical Process Control (SPC) |
| Topic 5: Competency 6: Production Planning and Scheduling | - Theory of Constraints (TOC) - Just-in-Time (JIT) and Kanban systems - Aggregate planning - Material Requirements Planning (MRP) - Master Production Schedule (MPS) |
| Topic 6: Competency 5: Capacity Planning and Facility Layout | - Capacity planning strategies - Location analysis and decisions - Facility layout types (process, product, cellular, fixed-position) |
| Topic 7: Competency 7: Forecasting | - Forecast accuracy measures - Qualitative forecasting methods - Quantitative forecasting methods (moving averages, exponential smoothing) |
WGU Operations Management (C215, VDC2) Sample Questions:
1. Why is it beneficial for an organization to designate employees to communicate alternative ways to complete a job in a methods analysis?
A) They may have suggestions for improving the operation.
B) They may resist training on new machines.
C) They are experts in their field.
D) They know how an operation has always been done with no need to change.
2. Which project life cycle phase includes identifying the need for a project?
A) Conception
B) Planning
C) Feasibility analysis
D) Execution
3. Which concept of variation measures the central tendency of a set of data?
A) Range
B) Variable
C) Mean
D) Standard deviation
4. What are two strategic objectives for every member of the supply chain?
Choose 2 answers
A) Increasing cost effectiveness
B) Becoming more efficient
C) Increasing end-customer demand
D) Finding the best distribution location
E) Reducing production and delivery times
5. Which two capacity measurement concepts should a firm consider when conducting a location analysis?
Choose 2 answers
A) Throughput time
B) Proximity to sources of supply
C) Building employee relations
D) Site considerations
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: A,B | Question # 5 Answer: B,D |

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