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HP HP2-I47 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Registration and Delivery | - HP Channel Services Network (CSN) registration - HP Care Pack attachment rules |
| HP Lifecycle Services Overview | - HP Optimize Services - HP Protect Services - HP Set Up Services - HP Collaborate Services - HP Renew Services - HP Fix Services |
| Sales Skills and Positioning | - Building and presenting the business case - Qualifying customer needs - Positioning HP Lifecycle Services - Demonstrating value to clients |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
A customer has told you about the problems they are facing adapting to changes in the workplace, including managing increased remote work and the resulting security challenges.
Which questions should you ask to qualify this customer for HP Set Up Services? (Select two.)
- A. How necessary is it for you to minimize capital expenditures?
- B. Would you consider a lease-to-own solution?
- C. How distributed is your workforce?
- D. Do you require security features such as hardware or BIOS protection?
Correct Answer: C,D 🗳️
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A potential customer has asked you how HP Lifecycle Services compare to a competitor's services that they have used in the past.
What is the HP recommended way to prepare a response to this question?
- A. Compile a list of issues customers have had with the competitor's services
- B. Visit the competitor's website to read the descriptions of their services
- C. List the different HP Services websites that the customer can visit for more information
- D. Refer to the battlecards for the various HP Lifecycle Services
Correct Answer: D 🗳️
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What does the base warranty for HP Personal Systems provide?
- A. Uplifted support for additional years of coverage
- B. Protection against accidents such as liquid spills, electrical surges, and falls
- C. Operating system and firmware updates
- D. Protection from manufacturer defects
Correct Answer: D 🗳️
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Which two HP Lifecycle Services are powered by HP TechPulse? (Select two.)
- A. HP Wolf Protect and Trace
- B. HP Defective Media Retention
- C. HP Active Care
- D. HP pc BIOS Asset Tagging service
- E. HP Deinstallation Services
Correct Answer: A,C 🗳️
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