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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Why does investing in HP Services matter to your customers?

A) help reduce the impact of downtime and maximize employee productivity
B) resell HP Services
C) earn money on rebates
D) give customers incremental discounts on accessories

2. According to IDC, which percentage of an IT budget is spent procuring, deploying, and managing user devices?

A) 90%
B) 55%
C) 22%
D) <10%

3. Which HP Services benefits should you share with a customer who insists that they can repair devices themselves? (Select three.)

A) HP Services removes the burden on your IT team so they can focus on the core business tasks.
B) HP Services allows you to avoid unexpected costs after the base warranty expires.
C) HP products are less likely to need repairs if HP professionals are monitoring them.
D) Replacement of HP products costs less if customers only use HP devices.
E) HP Services makes it so you do not have to worry about access to spare parts.

4. With Next Business Day Onsite, what happens if remote support is not possible for the customer?

A) An authorized HP services technician arrives to train the IT team how to repair the device onsite the next business day.
B) An authorized HP services technician ships a replacement device and the customer ships the previously used storage media to a recycling facility on the next business day.
C) An authorized HP services technician arrives to repair the device onsite on the next business day.
D) An authorized HP services technician helps the customer get started with the HP Maintenance Kit Shipment/Replacement the next business day.

Solutions: