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SAP C_BOSUP_90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. If you want to add an SAP or non-SAP system to your landscape, which transaction do you need to run?

A) MSY_SETUP
B) SMSY_SETUP
C) SMSY
D) SOLMAN_WORKCENTER

2. An incident has been forwarded to level 3 support.
What could be a valid reason to send it back to level 2?

A) A note needs to be created based on the result of the investigation.
B) The message requires further qualification.
C) A fix is required.
D) Trace files require further analysis.

3. You are trying to process a customer message. However, the available information is insufficient for a complete understanding.
What will be your next step? (Choose two)

A) Send notes to customer based on your assumptions.
B) Contact the customer to define the missing information.
C) Try to guess what the customer might want to have.
D) Get confirmation from the customer that your interpretation of the message is correct.

4. Which of the following sentences describes the process flow as depicted in the attached picture?

A) User reports an incident to partner Solution Manger which search for a solution in SAP Service Marketplace.
B) Partner reports an incident to SAP support Solution Manager which search for a solution in public forums.
C) Partner reports an incident to partner Solution Manger which assigns a processor to find a solution.
D) User reports an incident to SAP support Solution Manger which assigns a processor to find a solution.

5. What should the partner do when receiving a new message from an end user?

A) Recommend to the end user to install the latest patch.
B) Forward it to SAP and advise the end-user of the current situation.
C) Call SAP Support for suggestions.
D) Undertake the support Level 1 and 2 tasks corresponding to primary support services.

Solutions: