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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kick's sales representatives are complaining about lack of flexibility when they need to create complex quotes and configure product solutions What should the Strategy Designer recommend to streamline their sales cycle?

A) Suggest to simplify the complex sales cycle to make it fit the standard setup
B) Implement Revenue Cloud
C) Create a custom sales cycle that maps exactly to their needs

2. A strategy designer is facilitating a critique on a concept for their company's new loyalty program, and they're getting a lot of subjective feedback representing personal opinions.
What is the most common reason for this, assuming good intent from all participants?

A) The critique does not have the night participants in the room; there are too many dominant personalities.
B) The non-designers do not have the skills needed to give effective critique on design work.
C) The designer has not properly defined the guidelines for the critique session.

3. A strategy designer is planning a remote workshop with a team from their partner company using a new digital collaboration tool. Many employees at the partner company have much less experience with technology.
Which activity should ensure the workshop is accessible to all participants?

A) Conduct an in-person session with the partner company; collaboration is best when done face-to-face.
B) Allow access to the tool ahead of time and make sure participants are familiar before getting started.
C) Ask a friend to test the tools first and give feedbeck on how user-friendly the activities are.

4. A strategy designer is presenting their new service vision to an executive audience What should the designer include in the executive summary to meet the audience needs?

A) A plan description including who needs to act and what they need to do
B) The different options explored in the process of designing this vision
C) A detailed report of the data that informed the new vision

5. Claud Kicks (CK) has launched a new online store with special emphasis on improving user experience.
Which metric should be used to measure user experience improvements achieved as on outcome of the redesign?

A) Increased transaction volume
B) Customer Satisfaction Score (CSAT)
C) Net Adoption Score (NAS)

Solutions: