Salesforce FS-Con-101 Value Pack (Frequently Bought Together)

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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

1. Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.
In which two ways can UC achieve this?
Choose ? answers

A) Create Skills that relate to qualifications from Setup and assign them to a Service Resource.
B) a Create Skills that relate to qualifications from theSkills tab and assign them to a Service Resource.
C) Leverage the Match Skills Work Rule when scheduling appointments.
D) Leverage the Match Skills Scheduling Policy when scheduling appointments.

2. Universal Containers wants to ensure Technicians have the correct equipment before arriving at a Job site.
Which two considerations should the Consultant take into account when configuring Salesforce Field Service?
Choose 2 answers

A) Quantity and Unit of Measure are required when adding a Required Product.
B) Required Products must be added to both the Work Order and all Work Order Line Items.
C) Validation Rules and Triggers created on the Work Order and Work Order Line Item objects are automatically recreated for Work Types.
D) Work Types can be configured to include Required Products on Work Orders and Work Order Line Items.

3. Universal Containers has implemented a Flow that allows Technicians to replace faulty or damaged Assets directly fromwithin the Salesforce Field Service mobile app.
Once a replacement has been made, where can the Asset Relationships be viewed?

A) Both the Primary Assets and Related Assets related lists on the Work Order object
B) Both the Primary Assets and Related Assets related lists on the Asset object
C) Only the Primary Assets related list on the Work Order object
D) Only the Primary Assets related list on the Asset object

4. Universal Containers's Technicians may be assigned to Jobs with an arrival window to meet the customer appointment time preference.Technicians are also assigned to Jobs without a preferred appointment time.
In which two ways should the Consultant define Operating Hours to meet this requirement?
Choose 2 answers

A) The Due Date of the Service Appointment
B) The Maintenance Plan for the Account
C) When Service Resources are available for work
D) The Time Slots for Appointment Booking

5. A technician needs to get replacement part for damaged inventory on them for an upcoming job.
To which object should the technician add a product request record?

A) service appointment
B) work types
C) service report
D) work order

Solutions: