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Apple 9L0-064 Exam Syllabus Topics:

Apple OS X v10.8 Troubleshooting Sample Questions:

1. Your customer enabled FileVault 2. He also forgot the administrator password. How should you help this customer?

A) Startup from OS X Recovery and open the Firmware Password utility.
B) Inform the customer that he can unlock the disk using the recovery key created when FileVault 2 was enabled.
C) Startup from OS X Recovery and choose the Unlock Disk option.
D) Help the customer erase the hard disk and reinstall OS X Mountain Lion. All of the data is lost if a customer forgets the administrator password.

2. Apple recommends the ________ volume format when setting up a Mac's hard disk for normal use.

A) Mac OS Extended
B) MS-NT File System
C) Mac OS Extended (Journaled)
D) ExFat

3. The AirPlay Mirroring feature in OS X Mountain Lion allows users to

A) Join a game and play against friends using the game on anIOSdevice
B) Stream audio to an Airport Express base station
C) Send files to anyone around you wirelessly via Wi-Fi
D) Wirelessly send what is on their Mac screen to an HDTV with a supported Apple TV

4. A MacBook Pro with OS X Mountain Lion installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?

A) She must first install OS X Mountain Lion on an external disk, then use Safari to search Apple Support articles.
B) Startup from 05 X Recovery and choose the Get Help Online option.
C) Startup from a OS X Mountain Lion Install DVD and choose the Get Help Online option.
D) In order to use Safari, the customer will have to restore the hard disk from a Time Machine backup.

5. A user moves a file into a folder named "my stuff" and sees this message:
"You can put items into "my stuff," but you won't be able to see them. Do you want to continue? Other users with sufficient permissions will be able to use the items."
This means the user's folder permissions to "my stuff" have been set to

A) Execute only
B) Read only
C) Write only
D) Read & Write

Solutions: