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Career Benefits
Those students who nail the qualifying test will obtain ITIL Certification in Operational Support and Analysis. Some of the job roles that the certified professionals can think about include a Configuration Manager, a System Software Manager, an Availability Manager, a Network Support Specialist, a Problem Manager, a Database Administrator, an IT Operations Manager, an Application Support Specialist, and a Network Control Manager. The average remuneration for these positions is $98,000 per annum.
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PeopleCert ITIL Service Capability Operational Support and Analysis ITILSC-OSA Exam
PeopleCert ITIL Service Capability Operational Support and Analysis ITILSC-OSA Exam validate the Candidates working knowledge of OSA to enable event, incident, request, problem, access, technical, IT operations and application management. It also tests the Candidates have the ability to manage the everyday operation of IT services. Candidate must have a strong understanding to implement the ITIL processes that will help them to deliver and support services to customers.
EXIN ITILSC-OSA日本語 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Access Management | - Authorization and rights management - Identity and access control principles |
| Service Desk | - Service desk structure and models - Roles and responsibilities of service desk |
| Request Fulfilment | - Standard service requests handling - Request models and workflows |
| Event Management | - Event detection and filtering - Event correlation and response |
| Problem Management | - Root cause analysis techniques - Known error database usage |
| Operational Activities | - IT operations management practices - Monitoring and control activities |
| Service Operation Principles | - Purpose and value of Service Operation - Functions and processes in Service Operation lifecycle phase |
| Incident Management | - Major incident handling - Incident lifecycle and workflow |
