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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. When using the 'continual improvement model', which information should be produced by an organization in order to understand where the organization is now?

A) Improvement plans
B) Measurable targets
C) Assessment results
D) Business objectives

2. Which practice nurtures links with stakeholders at strategic and tactical levels?

A) Service level management
B) Relationship management
C) Service desk
D) Supplier management

3. Which benefit is MOST aligned with the guiding principle 'progress iteratively with feedback'?

A) Service providers are able to respond more quickly to customer needs
B) The service provider gains a better understanding of the customer experience
C) Bottlenecks in the service provider's workflow are identified
D) The complexities of the service provider's IT systems are identified

4. Which guiding principle says that it is not usually necessary to build something new?

A) Focus on value
B) Progress iteratively with feedback
C) Think and work holistically
D) Start where you are

5. Which practice needs people who understand complex systems and have creative and analytical skills?

A) Change enablement
B) Problem management
C) Service level management
D) Service request management

Solutions: