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Genesys GCP-GC-IMP Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: User, Role, and Security Configuration | - Users, divisions, and permissions - Role-based access control and security policies |
| Topic 2: Genesys Cloud Platform Fundamentals | - Multitenant cloud environment overview - Core platform architecture and components |
| Topic 3: Integrations and Data Actions | - External system integration concepts - Data Actions and API-based workflows |
| Topic 4: Reporting and Analytics | - Performance dashboards and reporting tools - Operational metrics and monitoring |
| Topic 5: Digital Channels Configuration | - Omnichannel interaction handling - Email, chat, messaging, and social channel setup |
| Topic 6: Routing and Interaction Management | - Queues, skills, and routing strategies - ACD routing principles and configuration |
| Topic 7: Architect and Flow Design | - Workflows, IVR design, and call logic - Architect inbound and outbound call flows |
Genesys Cloud Certified Professional - Implementation Sample Questions:
Instant messaging costs are significantly less than long-distance phone conversations.
- A. False
- B. True
Correct Answer: B 🗳️
How many types of Genesys Cloud Contact Center Licenses are available?
- A. 4
- B. 2
- C. 3
- D. 5
Correct Answer: C 🗳️
You can select multiple files to upload into a workspace in the Documents feature.
- A. False
- B. True
Correct Answer: B 🗳️
To assign extensions to users, you must first
- A. Create a pool of extensions.
- B. Buy the extension number from the carrier.
- C. Assign the extension to the user's phone.
- D. Add the extension to the dial plan.
Correct Answer: A 🗳️
How many types of Genesys Cloud Contact Center Licenses are available?
- A. 4
- B. 2
- C. 3
- D. 5
Correct Answer: C 🗳️
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