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Avaya 3000.3 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance & Troubleshooting | 10% | - Fault diagnosis and monitoring - Performance verification - Common issue resolution |
| Infrastructure Data Gathering | 15% | - Existing PBX, dial plan, and telecom infrastructure - Data network assessment and integration needs - Customer productivity and business requirements |
| IP Office Hardware & Components | 15% | - Power options and hardware compatibility - Control units and expansion modules - Interface cards and endpoint support |
| Solution Design & Architecture | 20% | - Small Community Network (SCN) design - IP Office platform selection and sizing - Site topology, scalability, and capacity planning |
| Implementation & Configuration | 25% | - System setup, user and extension configuration - Call routing, ARS, trunk configuration - Licensing and feature activation |
| Telephony & Messaging Applications | 15% | - Meet-me conferencing and CCR reporting - One-X Portal and user applications - VoiceMail Pro and auto attendant |
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
A customer wants to implement the Avaya IP Office solution. They have five analog lines and would like implement a basic four-port voicemail with an Auto Attendant. They would like to use one-X Portal for five users. What is the minimum number of servers they will need to accomplish this?
- A. 4
- B. 2
- C. 3
- D. 1
Correct Answer: D 🗳️
What does "IMAP support" mean in the IP Office UMS service?
- A. A user can receive voicemail messages only using MS Outlook.
- B. A new message is sent to a user e-mail account. The user can listen to it by dialing their telephone number.
- C. A user can see/listen to voicemail messages via Web browser.
- D. A user can receive voicemail messages to their Outlook, Outlook Express and /or Lotus Notes programs running on their PC.
- E. All messages are forwarded to a user e-mail account and deleted on their telephone.
Correct Answer: D 🗳️
Which two steps must be completed to get Embedded Voice Mail (EVM) Dial by Name to work correctly? (Choose two.)
- A. Users need to record their names.
- B. Configure Dial By Name action off Auto Attendant.
- C. Add names to the system directory.
- D. Embedded Voicemail code is set.
Correct Answer: B,D 🗳️
On the IP Office SIP line, the customer has marked the Network Topology to "None" . The IP Office program is run on IP Office LAN1 and the results show "Symmetric Firewall" on LAN2. How would IP Office route SIP calls?
- A. SIP Calls will be routed by the IP office routing table.
- B. SIP Calls will be routed on LAN 2 because " Open Internet" is a direct connection to the internet.
- C. SIP Calls will be routed on LAN 1 because "Symmetric Firewall" provides "Security".
- D. SIP Calls will be routed by the IP office NAT table.
Correct Answer: A 🗳️
The Customer Call Reporter (CCR)server IP address is 192.168.42.100.
After installing CCR and creating a Supervisor, what is the correct link for a CCR Agent to login?
- A. https://localhost/CCRWebAgent
- B. http://192.168.42.100:8888
- C. http://localhost/CCRWebAgent
- D. http://192.168.42.100/CCRWebClint
- E. http://192.168.42.100:8080/inyama/inyama.html
Correct Answer: D 🗳️
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