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Pegasystems Pega Certified System Architect (PCSA) 86V1 Sample Questions:

1. HOTSPOT
In the Answer Area, select the appropriate correspondence configuration for each type of content.

2. The business process for an automobile insurance claim consists of the following phases:
* Submission: The customer contacts a customer service representative (CSR) to file the claim.
* Review: An adjuster reviews the claim, assesses the damages to each vehicle, and provides an estimate of the cost of repairs.
* Repair: A third patty performs the repairs on each vehicle, communicating with the adjuster and customer as necessary.
* Verification: After each vehicle repair, the adjuster closes the claim.
According to Pega best practices, which phase can you implement as a child case?

A) Verification C Repair
B) Submission
C) Review

3. You configure a service level to adjust assignment urgency to 100 when the goal interval lapses.
How does assignment urgency impact the deadline and passed deadline intervals?

A) Service level processing is halted until the assignment is completed.
B) Urgency value continues to increment as configured.
C) Urgency value remains at 100, but other service level processing continues.
D) The user is notified that the maximum urgency has been reached.

4. You create an application for employees to submit timesheets. Employees enter work, vacation, and sick time for a particular week.
On the entry form, employees see a summary of the total hours entered.
After the employee submits the timesheet, the application displays remaining vacation and sick time for the employee.
To configure the form where users enter hours, select the best configuration option to calculate the total hours for the week.

A) Use a When rule. When the value of any work, vacation, or sick time changes, the total hours change.
B) Use procedural processing. When the value of any work, vacation, or sick time changes and the user submits the form, the total hours change.
C) Use declarative processing. When the value of any work, vacation, or sick time changes, the total hours change.
D) Use a data transform. When the user enters the form, the data transform determines the sum of the work, vacation, and sick time properties.

5. The inheritance path for an application contains four copies of the pyDefault data transformation that set property values for two properties: Work item Urgency and Prefix.

If the Call data transforms in superclass option is enabled for each data transform, what are the values of Work Item Urgency and Prefix use crates an auto claim case?

A) Work Item Urgency = 25, prefix = C-
B) Work Item Urgency =20, prefix =C-
C) Work Item Urgency =10, prefix = 0-
D) Work Item Urgency =25, prefix = [no value]

Solutions: