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Microsoft Dynamics CRM 2011 Applications Sample Questions:

1. Which of the following types of personal charts can you create by using the Chart Designer in Microsoft
Dynamics CRM 2011?
(Choose al that apply.)

A) single-series charts
B) scatter charts
C) multi-series charts
D) funnel charts

2. In Microsoft Dynamics CRM 2011, you create a quick campaign from a marketing list. You select Phone Call as the campaign activity.
To which of the following can you assign ownership of the phone call activities? (Choose all that apply.)

A) a business unit
B) a user
C) a team
D) a resource group
E) yourself

3. Which of the following statements about marketing lists are true? (Choose all that apply.)

A) Static marketing lists cannot be locked.
B) You can copy a dynamic marketing list to a static marketing list.
C) You can add members to a static marketing list by using an Advanced Find query.
D) You can remove members from a dynamic marketing list by using an Advanced Find query.
E) One dynamic marketing list can contain accounts, contacts, and leads.

4. In Microsoft Dynamics CRM 2011, the currency on an existing open opportunity is incorrect.
The opportunity has no opportunity products.
What should you do?

A) Change the default currency for your user account. Then open the opportunity and run the Recalculate Opportunity command.
B) Create a new opportunity that has the correct currency, and then delete the original opportunity.
C) Open the opportunity, and then change the currency.
D) Create a copy of the opportunity, change the currency on the copy, and then delete the original opportunity.

5. In Microsoft Dynamics CRM 2011, you need to reschedule an existing service activity to a new date and
time.
What should you do?

A) Close the existing service activity as No Show, and then create a new service activity.
B) From the service calendar, copy the service activity to a new service activity.
C) Close the existing service activity as Cancelled, and then click Reschedule.
D) From the service calendar, choose the service activity, and then click Reschedule.

Solutions: