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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

1. Which of the following BEST illustrates that a process change has worked?

A) Process flowcharts of the before process
B) Data showing significant change
C) Interviews with staff
D) Process flowcharts of the after process

2. Patient Experience Mapping identifies the ideal state defined by which of the following four dimensions of care?

A) Patient assessment of outcomes, physical environment, communication, and family/care partner participation
B) Patient perceptions of process efficiency, access to care, patient engagement, and presence of teamwork
C) Patient perceptions on quality of care, communication, physical environment, and emotional support
D) Patient assessment of safety, access to care, availability of information, and patient engagement

3. Which type of chart or diagram would be BEST to organize ideas that a team came up with during a brainstorming session?

A) Affinity diagram
B) Run chart
C) Flow chart
D) Venn diagram

4. In a patient- and family-centered care environment, what is the PRIMARY role of the family/caregiver?

A) To provide care for the patient
B) To advocate for the patient
C) To make decisions for the patient
D) To ensure that the patient is safe

5. Which is the BEST method for reviewing patient experience survey results and identifying the appropriate indicators for targeted improvement work?

A) Intervene with survey items that are ranked the lowest in relation to the peer group.
B) Identify the lowest scoring survey items and determine interventions for improvement.
C) Use a priority index or correlation analysis to identify indicators for intervention.
D) Work with unit or practice leaders and ask them which indicators they want to work on.

Solutions: