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SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:

1. What does a Simulate Run action display in maintenance plans?

A) The top 10 objects for which a work ticket would be created
B) The number objects for which a work tickets would be created
C) A success status to indicate if the maintenance plan run was successful
D) A list of all objects for which a work ticket would be created

2. How does the integration of SAP JAM with SAP Cloud for Customer benefit service agents? Note: There are
2 correct answers to this question.

A) They can view Knowledge Base group updates in the Feed pane
B) They can edit Knowledge Base articles in the agent workspace
C) They can attach Knowledge Base articles to tickets
D) They can create a ticket directly from SAP JAM

3. How can you create a ticket from an active maintenance plan? Note: There are 2 correct answers to this question.

A) Automatically using a MDRO
B) Automatically using a scheduled workflow
C) Automatically using a background job
D) Manually using the Trigger Manual Run option

4. From which of the following lists do you add products to the maintenance items?

A) Product categories
B) Product list
C) Products from related tickets
D) Registered products

5. Your test tenants have been upgraded. Your production tenants will be upgraded in two weeks. Which activities should be avoided until the production tenant upgrade is complete? Note: There are 2 correct answers to this question.

A) Apply SDK solution
B) Request new tenants
C) Create business roles
D) Update fine-tuning

Solutions: