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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. How can records owned by Customer Community users be shared with internal users?

A) Create a Share Group for a Customer Community profile that is not associated with a Sharing Set.
B) Use the standard is Owned By External User checkbox on records to create a criteria-based sharing rule to share records owned by Customer Community users with all internal users.
C) Create aSharing Set that includes a Customer Community profile and create a Share Group for the Sharing Set.
D) Create an owner-based sharing rule to share records owned by a Customer Community role with all internal users.

2. The administrator of the Universal Containers customer site has been making changes in a sandbox and needs to push the changes to production. The administrator is comfortable with point and click changes but is not comfortable with managing code or more technical items.
How should the administrator ensure the changes make it accurately to production?

A) Use the ExperienceDeploy API to push the site to production.
B) Use Dataloader to migrate the site from sandbox to production.
C) Create a change set, upload it to production, and deploy the change set.
D) Rebuild the site from scratch in production.

3. A consultant is in the process of designing the sharing and visibility model for Cloud (CK) new hiking site built on experience Cloud. The consultant knows that CK plans to use the Customer Community License type.
What limitations should the consultant consider related to sharing and visibility for this license type?

A) All site users that require access to all records across all objects have the proper Sharing Set.
B) Any site users that require access to specific records have the proper Sharing Rule.
C) All site users have the appropriate role assigned.
D) All site users that require access to certain records for certain objects have the proper Sharing set.

4. Universal Container (UC) has a business model that involves B2C as well B2B customers. A group of B2B customers has recently signed a contract with UC thatwould allow them to start working with the UC Support team in resolving low-severity B2C customer issues.
How should UC use Experience Cloud to accomplish this goal?

A) Create a single digital experience for B2C customers, B2B customers, and employees.
B) Create a digital experience for B2C customers and B2B customers, and use the internalCRM app for employees.
C) Create a digital experience for B2B customers, a partner portal for B2B customers, and use the internal CRM org for employees.
D) Create a digital experience for B2C customer and employees, and another one for B2B customers and employees.

5. Cloud Kicks (CK) is planning to build a social intranet site as well as an HR help site for its employees using Experience Cloud. Most employees either work in sales or service and currently use Salesforce.
Which user license should be recommended for CK's employees to access Experience Cloud sites?

A) Platform Portal
B) Salesforce Authenticated Site
C) Salesforce Unlimited
D) Customer Community

Solutions: