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ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. Which situation described in scenario 2 Indicates service unavailability?

A) Lucas was asked to change his password weekly
B) Lucas was no! able to access the website with his credentials
C) Attackers still had access to the data when Solena delivered a press release

2. Upon the risk assessment outcomes. Socket Inc. decided to:
* Require the use of passwords with at least 12 characters containing uppercase and lowercase letters, symbols, and numbers
* Require the change of passwords at least once every 60 days
* Keep backup copies of files on IT-provided network drives
* Assign users to a separate network when they have access to cloud storage files storing customers' personal data.
Based on the scenario above, answer the following question:
Which of the following options indicate that Socket Inc. used risk modification to treat risks?

A) Requiring the change of passwords at least once every 60 days
B) Storing customers' personal data in a cloud-based storage
C) Conducting a risk assessment before deciding to use third-party services

3. Scenario 9: OpenTech provides IT and communications services. It helps data communication enterprises and network operators become multi-service providers During an internal audit, its internal auditor, Tim, has identified nonconformities related to the monitoring procedures He identified and evaluated several system Invulnerabilities.
Tim found out that user IDs for systems and services that process sensitive information have been reused and the access control policy has not been followed After analyzing the root causes of this nonconformity, the ISMS project manager developed a list of possible actions to resolve thenonconformity. Then, the ISMS project manager analyzed the list and selected the activities that would allow the elimination of the root cause and the prevention of a similar situation in the future. These activities were included in an action plan The action plan, approved by the top management, was written as follows:
A new version of the access control policy will be established and new restrictions will be created to ensure that network access is effectively managed and monitored by the Information and Communication Technology (ICT) Department The approved action plan was implemented and all actions described in the plan were documented.
Based on scenario 9, OpenTech has taken all the actions needed, except____________.

A) Preventive actions
B) Corrective actions
C) Permanent corrections

4. Scenario 6: Skyver offers worldwide shipping of electronic products, including gaming consoles, flat-screen TVs. computers, and printers. In order to ensure information security, the company has decided to implement an information security management system (ISMS) based on the requirements of ISO/IEC 27001.
Colin, the company's best information security expert, decided to hold a training and awareness session for the personnel of the company regarding the information security challenges and other information security- related controls. The session included topics such as Skyver's information security approaches and techniques for mitigating phishing and malware.
One of the participants in the session is Lisa, who works in the HR Department. Although Colin explains the existing Skyver's information security policies and procedures in an honest and fair manner, she finds some of the issues being discussed too technical and does not fully understand the session. Therefore, in a lot of cases, she requests additional help from the trainer and her colleagues Based on scenario 6. Lisa found some of the issues being discussed in the training and awareness session too technical, thus not fully understanding the session. What does this indicate?

A) Skyver did not determine differing team needs in accordance to the activities they perform and the intended results
B) The effectiveness of the training and awareness session was not evaluated
C) Lisa did not take actions to acquire the necessary competence

5. Scenario 10: NetworkFuse develops, manufactures, and sells network hardware. The company has had an operational information security management system (ISMS) based on ISO/IEC 27001 requirements and a quality management system (QMS) based on ISO 9001 for approximately two years. Recently, it has applied for a j^ombined certification audit in order to obtain certification against ISO/IEC 27001 and ISO 9001.
After selecting the certification body, NetworkFuse prepared the employees for the audit The company decided to not conduct a self-evaluation before the audit since, according to the top management, it was not necessary. In addition, it ensured the availability of documented information, including internal audit reports and management reviews, technologies in place, and the general operations of the ISMS and the QMS.
However, the company requested from the certification body that the documentation could not be carried off- site However, the audit was not performed within the scheduled days because NetworkFuse rejected the audit team leader assigned and requested their replacement The company asserted that the same audit team leader issued a recommendation for certification to its main competitor, which, for the company's top management, was a potential conflict of interest. The request was not accepted by the certification body According to scenario 10, NetworkFuse requested from the certification body to review all the documentation only on-site. Is this acceptable?

A) No, the certification body decides whether the documentation review takes place on-site or off-site
B) Yes, the auditee may request that the review of the documentation takes place on-site
C) Yes, only if a confidentiality agreement is formerly signed by the audit team

Solutions: