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Avaya Oceana® Solution Support Sample Questions:

1. During the Avaya Oceana Email Channel processing, which component sends Information to Context Store and UCM?

A) ORC
B) Omni channel Database
C) Agent Controller
D) Email Manager

2. Given the following CSC attribute string:
[ {"providerId": "uk-oceanaX-cm", "aesIP": "10.147.88.X", "cmName": "CM7"} ] What is the significance of CM7 in the CSC communication manager list?

A) It should match the Communication Manager host name.
B) It should match the Switch Connection Name in the AES server.
C) It should match the Communication Manager IP address.
D) It should match the Communication Manage FQDN.

3. Which two log files are used to troubleshoot CSC-AES connection problems? (Choose two.)

A) /var/log/Avaya/services/CallServerConnector
B) /var/log/Avaya/services/CustomerControllerService
C) /var/log/Avaya/dcm/pu/CallServerConnector
D) /var/log/Avaya/dcm/pu/AgentControllerService

4. When a customer wants to perform a backup of the Avaya Oceana solution, which three actions must they take? (Choose three.)

A) Backup Cluster# 1 Snap-in's SVAR files.
B) Backup Avaya Aura Session Manager.
C) Backup UCA Store Service.
D) Backup Omni channel Cache DB.
E) Backup Avaya Control Manager DB.

5. If the information (Agent, Supervisor, and Attributes Etc.) is put into Avaya Control Manager, but is actually in Oceana, which Oceana Component REST interface belongs to the Avaya Oceana component?

A) UAC REST
B) CC REST
C) UCM REST
D) UCA REST

Solutions: