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Nokia SDM_2002001040 Exam Syllabus Topics:

Nokia SDM Certification - CARE Sample Questions:

1. A Care Program Manager has to enable a customer's NOLS access. Who has to be involved?

A) F&C and the CT must be involved.
B) This is an administrative task handled by NOLS support.
C) Legal and NOLS support is required to set up a separate agreement.
D) This can be done by the Care Program Manager alone.

2. In which of the following situations can a company show profit at the same time as cash is decreasing?

A) When a company invests its profits to expand its manufacturing capability.
B) When Work-in-Progress is invoiced and released as cost.
C) Depreciation is much higher than amortization rates.
D) When Work-in-Progress is increasing rapidly.

3. In the handover from Delivery to Care, which of the following is NOT a task for the Care Program Manager?

A) Inform and train the customer about the NSN Care service delivery processes and practices.
B) Organize site access for NSN maintenance personnel.
C) Make sure that the customer has accepted the network elements with acceptance certificates.
D) Ensure that the Care Plan is created, communicated and agreed with customer.

4. The largest impact on the SPC rate comes from:

A) the total headcount.
B) management overhead.
C) the utilization ratio.
D) internal allocations.

5. What is the basic cost management requirement for a CAPM?

A) Know where to find the best resources.
B) Not to exceed the cost base-line.
C) Not to take any risks.
D) Know the approval processes.

Solutions: