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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

Question 1

サービス管理計画に関する ISO/EC 20000 要件とは何ですか?

A. 組織のサービス管理計画の範囲を含める必要があります
B. 組織のノウハウを一切含まないこと
C. 少なくとも 1 つのハードコピーで入手可能であり、承認されている必要があります。
D. 標準で指定された文書化された手順が含まれている必要があります

Question 2

できるだけ早くサービスを回復する責任はどのプロセスに含まれますか?

A. ITサービス継続管理
B. インシデント管理
C. 可用性管理
D. 問題管理

Question 3

品質目標を達成することで何を改善できるでしょうか?

A. 関心のあるサプライヤーとの関係
B. 構成マネージャーの個人的な満足度
C. 不正パティとの関係
D. サービスの有効性

Question 4

サービス管理は何を達成することを目指していますか?

A. サービス管理組織が顧客の品質を評価できる、明確に定義されたプロセスと尺度を提供する。
B. 顧客との継続的なコミュニケーションに基づいて、合意され明確に定義された品質レベルを提供すること
C. 時には顧客が失望することを承知し、時には期待を上回ること
D. 常に厳格に遵守される確かなプロセスに基づいて、常に期待を超える

Question 5

セキュリティ管理プロセスの目的は何ですか?

A. 重要なサービスのみの情報セキュリティを効果的に管理するため
B. IT スタッフの情報セキュリティを効果的に管理するため
C. あらゆるサービス活動において情報セキュリティを効果的に管理すること
D. サービス活動の財務管理に関連する情報セキュリティを効果的に管理するため

Solutions: