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EXIN ITILFND_V4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. What can be described as an operating model for the creation and management of products and services?

A) Governance
B) Service value chain
C) Practices
D) Guiding principles

2. What is included in the purpose of the 'relationship management' practice?

A) Handling all pre-defined, user-initiated service requests in an effective and user-friendly manner
B) Setting clear business-based targets so that the delivery of a service can be properly assessed
C) Identifying, analyzing, monitoring, and the continual improvement of relationships with stakeholders
D) Creating collaborative relationships with key suppliers to uncover and realize new value

3. Which MOST helps an organization adapt ITIL concepts so that they apply to the organization's specific circumstances?

A) Service value chain
B) Practices
C) Continual improvement
D) Guiding principles

4. Which is a description of service provision?

A) Activities that an organization performs to deliver services
B) Cooperation between two organizations to ensure that a service delivers value
C) A formal description of one or more services, designed to address the needs of a service consumer
D) A way to help create value by facilitating outcomes that service consumers need

5. Which practice balances management of risk with maximizing throughput?

A) Change enablement
B) Incident management
C) Problem management
D) Continual improvement

Solutions: