Peoplecert ITIL-4-HVIT Value Pack (Frequently Bought Together)

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Sharpen the Saw

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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:

Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:

1. A service provider wants to compare two different versions of a checkout page by directing live traffic to each and measuring which produces more completed purchases.
Which technique is being used?

A) Regression testing
B) A/B testing
C) Chaos engineering
D) Static code analysis

2. An organization has a backlog of changes to improve the existing and to introduce the new IT services. All changes cannot be implemented simultaneously. The IT team needs to identify changes that should be implemented first to support business goals and priorities.
Which practice will MOST help the IT team to achieve this?

A) Service design
B) Service validation and testing
C) Relationship management
D) Deployment management

3. An organization has well-documented service continuity plans, which include manual actions to move some service provision to a secondary site. During a recent fire in the organization's primary site, the manual actions were not performed.
What should the 'service continuity management' practice have recommended to prevent this situation?

A) Conducting command post exercises
B) Improving monitoring for continuity events
C) Documenting return to normal operations
D) Performing a business impact analysis

4. An organization wants development teams to receive fast feedback about design flaws and security weaknesses as early as possible in the software lifecycle.
Which approach BEST supports this?

A) Service level agreement monitoring
B) Post-implementation review
C) Shift left
D) Chaos engineering

5. An organization's executive management team is trying to build a Lean culture. The line managers in this organization have historically focused on ensuring that employees meet performance quotas and that the employees follow documented procedures. The executive management team is working with line managers to reinforce new ways of thinking, acting, and supporting employees. To do this, they are modelling new behaviours.
Which TWO behaviours of the line managers BEST align with Lean culture?
1. Talking directly to employees to understand how work is actually
done
2. Asking team leaders to define new procedures that ensure goals will
be met
3. Asking team leaders what help employees need and offering that help
4. Using coaching techniques to encourage and incentivize employees

A) 1 and 2
B) 3 and 4
C) 2 and 3
D) 1 and 4

Solutions: