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- SDI-Service Desk Foundation Qualification
- HDI Qualified Customer Support Specialist
- HDI Qualified Help Desk Senior Analyst
- Help Desk Analyst (HDA)
- HDI Service Desk Manager (SDM)
- HDI qualified customer supprot specialist(css)
- HDI qulilfied help desk manager(hdm)
- HDI qualified help desk senior analyst(hdsa)
- HDI qualified help desk analyst(hda)
- Help Desk Manager