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SAP C_C4HCX Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Security and Identity Management | - Data protection and compliance in CX solutions - Authentication and authorization concepts |
| Integration and Extensibility | - API management and event-driven architecture - Extensibility options in SAP CX solutions - SAP Integration Suite concepts |
| SAP Marketing Cloud | - Customer data and segmentation - Campaign management and orchestration - Personalization and journey orchestration |
| SAP Commerce Cloud | - Storefront and personalization concepts - Extension and integration mechanisms - Product content and catalog management |
| SAP Customer Experience Architecture | - SAP CX solution integration landscape - Composable enterprise and CX strategy - End-to-end CX architecture principles |
| SAP Sales Cloud & Service Cloud | - Omnichannel engagement scenarios - Sales process automation and CRM capabilities - Customer service management processes |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. What is needed in order to create a registered product in SAP Service Cloud?
A) A registration form
B) A serial number
C) A warranty
D) An installation point
2. What can you do with SAP Event Mesh?
Note: There are 2 correct answers to this question.
A) Run prepackaged integration flows for A2A communication.
B) Increase flexibility and scalability with the loose coupling provided.
C) Enable synchronous point-to-point integration.
D) Integrate and extend SAP back ends and business applications inside and beyond the SAP ecosystem.
3. What is the primary purpose of the accountld attribute in a group's schema in SAP Customer Data Platform?
A) To serve as the primary attribute for matching incoming event data to an existing group
B) To represent the highest quality and most recent cdpld of the group
C) To store the unique identifier for the group generated by the SAP CDP pipeline
D) To specify the parent entity in a relationship schema
4. What are valid features of SAP Commerce Cloud, composable storefront?
Note: There are 3 correct answers to this question.
A) Extensible
B) Progressive
C) Open source
D) Accessible
E) Embeddable
5. Which of the following best describes Tactics in SAP Emarsys Customer Engagement?
A) Tactics are KPIs available in Smart Insight dashboards.
B) Tactics are pre-built automation programs designed to achieve a specific goal.
C) Tactics are spend management marketing plans.
D) Tactics are predefined segmentation rules.
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B,D | Question # 3 Answer: A | Question # 4 Answer: A,B,C | Question # 5 Answer: B |

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