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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Field Service Management Overview | - SAP Field Service Management concepts and architecture - Core business processes in field service |
| Analytics and Service Performance | - Service optimization and insights - Reporting and KPIs in field service |
| Planning and Dispatching | - Dispatching and workforce optimization - Resource planning and scheduling |
| Mobile Field Execution | - Mobile app usage and technician workflows - Service order execution and reporting |
| Integration and Configuration | - System configuration and setup basics - Integration with SAP S/4HANA and C/4HANA components |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
A company provides equipment that incorporates several sensors which can send data to the Internet.
How can I send data from the sensors to the FSM Cloud? Choose the correct answer.
- A. You can develop integrations between these sensors and the FSM Cloud using APIs.
- B. You will need to buy an Internet-of-Things kit from Amazon.
Correct Answer: A 🗳️
What are the some of the available options to create dashboard reports? Choose Two correct answers.
- A. Import report templates.
- B. Use pre-assembled reports.
- C. Import queries
- D. Use pre-assembled queries.
Correct Answer: B,D 🗳️
Which of these describe the purpose of the Reserved Material feature? Choose the correct answer.
- A. Reserving material that has already been used for previous services
- B. Pre-organizing spare parts to be taken to the physical of the job
- C. Booking material for a specific service call and defined location
- D. Defining which material, the customer needs to purchase before the technician can start the work
Correct Answer: C 🗳️
What are possibilities of customizing the field service app? Choose Three correct answers.
- A. I can develop online reports for the mobile app
- B. I can develop new offline menus for the app
- C. I can display the company's logo in the !Pad app
- D. I can customize fields (visiblity, grouping. sorting, making field mandatory) on different mobile screens (e.g. business partner screen)
- E. I can display / undisplay menus and buttons via permission system.
Correct Answer: A,C,D 🗳️
Technicians on mobile can. Choose Three correct answers.
- A. Decide if their device is geo located or not
- B. Checkout a service assignment
- C. add Skills to an Activity
- D. Mark a job as 'technically complete
Correct Answer: A,B,D 🗳️
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