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Salesforce BA-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Requirements Management | 23% | - Validate and verify requirements with stakeholders - Manage requirements traceability - Elicit and document functional and non-functional requirements - Prioritize requirements based on business value |
| Customer Discovery | 17% | - Analyze current state and future state processes - Identify business needs, pain points, and objectives - Document business requirements and user stories - Conduct stakeholder interviews and workshops |
| Business Process Mapping | 17% | - Identify process gaps and improvement opportunities - Map current and future business processes - Analyze impact of changes on stakeholders - Create process flow diagrams and documentation |
| User Story Development | 20% | - Manage user story backlog and prioritization - Write clear and actionable user stories - Break down epics into manageable user stories - Define acceptance criteria for user stories |
| Collaboration with Stakeholders | 23% | - Conduct effective meetings and presentations - Build consensus on requirements and solutions - Manage stakeholder expectations and priorities - Facilitate communication between business and technical teams |
Salesforce Certified Business Analyst Sample Questions:
Northern Trail Outfitters (NTO) is a rapidly growing company that hired a business analyst (BA) to help revamp its sales and support processes. The stakeholder at NTO wants to understand the value of Application Lifecycle Management (ALM).
What are benefits of ALM that the BA should share with the stakeholder?
- A. ALM offers preview access to the three Salesforce Releases per year.
- B. ALM allows features to remain static and reduces incremental changes.
- C. ALM provides processes and policies which help build apps more efficiently.
Correct Answer: C 🗳️
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Universal Containers has a Salesforce Knowledge base solution; however support agents have indicated that the system has duplicate knowledge articles. The agents have requested a feature that allows them to compare articles side-by-side and merge the articles. While researching solution option, the business analyst (BA) noticed an idea in the Salesforce IdeaExchage that directly addresses this requirement. The idea is in beta testing and will generally available in the next release.
What should the BA suggest?
- A. Ask the support manager to wait until the idea is released.
- B. Ask the Salesforce Account Executive to release the idea early.
- C. Ask the development team to build a custom solution based on the idea.
Correct Answer: A 🗳️
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Cloud Kicks Is conducting sprint planning for an Experience Cloud user portal project. The focus for this sprint Is on the minimum viable product.
Which requirement should the business analyst prioritize?
- A. Items that are crucial to the business
- B. Items requested by the majority of users
- C. Items chat are user-friendly features
Correct Answer: A 🗳️
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Which User access and sharing features would you use for the following use case: it is the first time a user logs in and they need to be sent an email with a way to authenticate their email.
- A. 2 FA
- B. Email Proof
- C. Login Link
- D. Single Sign-On
Correct Answer: B 🗳️
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Universal Containers is currently doing user acceptance testing for a global customer service project that leverages Service Cloud. A stakeholder is executing a test case for a specific user story. The stakeholder has provided this feedback:
* The functionality described in the test case is working as expected.
* The stakeholder wants to change the label of several fields described in the test case.
* The stakeholder wants to add two new fields that were excluded from the test case.
Which step should the business analyst take next?
- A. Acknowledge the feedback, create a new test case that includes the field changes, and assign the test case hack to the stakeholder far immediate testing.
- B. Acknowledge the feedback, create a new user Story that includes the field changes, and ask the stakeholder to update the existing tat case to show it was successfully tested.
- C. Acknowledge the feedback, update the existing user story to include the field changes, and assign the user story back to the technical team for immediate development.
Correct Answer: B 🗳️
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