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Salesforce AP-204 Exam Syllabus Topics:

Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:

1. Feedback from their Sales Agents about their current legacy system's quoting and order capture flows:
They often need to refer back to their training documentation for routine customer requests They are able to handle the majority of customer requests themselves despite current challenges Routine customer requests require many clicks and they want the new system to focus on user experience One of the common MACD transactions is to increase the quantity of the assets.
What approach should a Consultant recommend for designing the quoting and order capture flows in Communications Cloud to alleviate the agents' feedback while minimizing implementation efforts?

A) Leverage the CPQ Cart for all cases to minimize the implementation effort
B) Leverage guided selling OmniScripts for common use cases, and the CPQ Cart for other use cases
C) Leverage OmniScripts for all use cases to minimize the training effort for the Sales Agents
D) Build a custom CPQ Cart using FlexCards and LWC to align to the legacy system's UI

2. Alpine, a Consumer Goods company, is sending new product introduction samples to outlets via their distributors who are using Alpine's field execution app. How can Alpine keep track of the inventory of the samples in the field?

A) By creating delivery tasks for the distributors and monitor their on hand inventory for the sample Product's Stock Keeping Unit (SKU).
B) By creating a report for store locations to monitor the on hand inventory
C) By assigning the asset to a custom task type and make the distributors enter the delivered quality
D) By creating delivery tasks for the distributors and track the shipping document status

3. Universal Containers sells B2B products, including service plans (Basic, Standard, Premium), that customers can modify during a MACD order. The commercial product representing these service offerings is a single product with an attribute used to model the three service plans. There is a requirement to identify the existing plan during the orchestration plan.
What option should a Consultant recommend to identify the existing plan?

A) Order management can retrieve the value from the Inventory Items object.
B) Custom objects can be created to capture the specific use case requirements.
C) The commercial product should store both the existing and new values of the service plan in the Change order.
D) Order Management can make a callout to retrieve the latest service plan from the downstream system.

4. Universal Connect (UC) offers only Internet service. However, they plan on extending their offering to include TV services for their existing customers. Fulfillment of Internet and TV orders will only require customers to activate one access line.
A Consultant plans on mapping Internet and TV products to the same technical product for the access line using decomposition, but there is a common attribute called "Installation Type" on the Internet and TV offer.
What will the Consultant see as a result if the customer orders Internet and TV together?

A) No errors will be returned; the "Installation Type" will be copied as empty/null after decomposition on the technical product.
B) An error at run time; no value will be assigned to the attribute "Installation Type" on the technical product.
C) An error at design time; an error will be returned while configuring the decomposition relationships because of the duplicate attributes.
D) No errors will be returned; the value for "Installation Type" on the technical product will be set to the most recently modified attribute.

5. Which two standard fields on the Retail Store KPI object are required when doing an inventory check?

A) Assessment Indicator Definition
B) Inventory Count
C) KPI Type
D) Custom Context
E) Retail Store Group

Solutions: