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Salesforce Certified Agentforce Specialist Sample Questions:

1. What should Universal Containers consider when deploying an Agentforce Service Agent with multiple topics and Agent Actions to production?

A) Deploy agent components without a test run in staging, relying on production data for reliable results. Sandbox configuration alone ensures seamless production deployment.
B) Ensure all dependencies are included, Apex classes meet 75% test coverage, and configuration settings are aligned with production. Plan for version management and post-deployment activation.
C) Deploy flows or Apex after agents, topics, and Agent Actions to avoid deployment failures and potential production agent issues requiring complete redeployment.

2. Universal Containers implemented Agentforce for its users. One user complains that an Agent is not deleting activities from the past 7 days. What is the reason for this issue?

A) Agentforce does not have a standard Delete Record action.
B) Agentforce does not have the permission to delete the user's records.
C) Agentforce Delete Record Action permission is not associated to the user.

3. Universal Container's internal auditing team asks An Agentforce to verify that address information is properly masked in the prompt being generated. How should the Agentforce Specialist verify the privacy of the masked data in the Einstein Trust Layer?

A) Review the platform event logs
B) Enable data encryption on the address field
C) Inspect the AI audit trail

4. What is true of Agentforce Testing Center?

A) Running tests does not consume Einstein Requests.
B) Running tests risks modifying CRM data in a production environment.
C) Agentforce Testing Center can only be used in a production environment.

5. Cloud Kicks (CK) recently finished the development of a new prompt template that uses its own large language model (LLM). CK is deploying a prompt template from a sandbox to a production org, and is receiving an error. When trying to deploy the change set, CK is getting an error related to the LLM used in the prompt template. What is the cause of the error?

A) The prompt does not specify that it is a custom LLM.
B) BYOLLM is not yet supported for in prompt templates in production.
C) The name of the LLM does not match in sandbox and production.

Solutions: