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Avaya 74970X Exam Syllabus Topics:

Avaya Oceana® Solution Support Sample Questions:

1. While troubleshooting Avaya Aura Experience Portal through the Experience Portal Management Platform, how can you confirm if the Avaya Oceana application is working properly?

A) Verify if the Avaya Oceana application URL is mapped to the correct DNIS or application number.
B) Check the VOIP connection and verify if the Experience Portal Is integrated to the correct Session Manager,
C) Check the Port Distribution and confirm if the Experience Portal channels are In-service.
D) Edit the Avaya Oceana application and click on "Verify" to check if you have reached the application successfully.

2. For an Avaya Oceana interaction that is being routed through a Self Service (Elite IVR) application Communication Manager, which state is true?

A) WorkRequestID=RouteRequestID=ContactID
B) WorkReque$tID=ContextStoreID and ContactlD=UClD
C) WorkRequestID=ContextStoreID-UCID=ContactID
D) WorkRequestID=CustomerID=UClD=ContactID

3. When a call is transferred from Avaya Aura Experience Portal to Communication Manager Ingress VDN, what information is passed inside the UUI header? (Choose two.)

A) Call Ref ID
B) Call ID
C) Session ID
D) Context ID
E) UCID

4. A customer is running an Avaya Oceana solution, and the technical engineer is troubleshooting an operational issue. The customer is using the centralized logging Kibana interface to debug the log files.
Which action can the engineer take to quickly file all the ERROR messages in the log files?

A) Under Filters, choose the level, and then select Add Filter Error.
B) Set the login level to FINE to see error messages.
C) By default all the errors are highlighted in Kibana.
D) Add a custom filter type error, and then add this filter in selection criteria.

5. A customer reports that Avaya Oceana Workspace agents are not able to connect, and they want to troubleshoot Unified Agent Controller (UAC).
Which log will show more relevant logs for UAC?

A) /var/log/Avaya/dcm/pu/CSCService/CSCService.log
B) /var/log/Avaya/services/UCAStoreService/UCAStoteServlce.log
C) /var/log/Avaya/dcm/pu/UnlfiedAgentController/ua-bpm-pu.log
D) /var/log/Avaya/servlces/ContactCentefService/ContactCenterService.log

Solutions: