Avaya 33810X exam dumps : Avaya Aura® Contact Center Solution Design Exam

  • Exam Code: 33810X
  • Exam Name: Avaya Aura® Contact Center Solution Design Exam
  • Updated: Sep 15, 2026     Q & A: 50 Questions and Answers

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Avaya 33810X Exam Syllabus Topics:

SectionObjectives
Topic 1: Design and Architect Contact Center Solutions- Contact Center Architecture
  • 1. Virtualization and resource profiles
  • 2. Avaya Aura Contact Center solution components
- Discovery and requirements gathering
  • 1. Business and technical requirements
  • 2. Customer needs and performance reporting
- Deployment and Integration
  • 1. SIP integration and toolkits
  • 2. Browser and administration interfaces

Avaya Aura® Contact Center Solution Design Sample Questions:

Question #1

A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

  • A. Avaya IX™ Workforce Engagement
  • B. Avaya Breeze® Platform
  • C. Avaya Control Manager
  • D. Avaya IX™ Workspaces
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #2

A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?

  • A. The Avaya solutions and services Avaya could offer
  • B. The salaries of the executives In the meeting
  • C. The model numbers of the existing contact center equipment
  • D. The design diagram for discussion with customer
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #3

A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop.
Which statement describes what the Avaya support department needs be prepared to tell the manager?

  • A. Agent Desktop does not support co-resident Skype for Business client software.
  • B. Microsoft Skype Server are not supported.
  • C. Microsoft Lync Server are not supported.
  • D. Different Presence client software are supported on Avaya Agent Desktop.
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #4

Media Servers are needed in a SIP-enabled AACC
Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?

  • A. VMware Mid-Range Server
  • B. Physical Mid-Range Server
  • C. VMware High-End Server
  • D. Physical Entry-Level Server
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #5

The CEO of a service company wants context rich information that Is Important for better customer experience.
Which development platform allows customers to add new capabilities to their solution?

  • A. Avaya Applications Platform
  • B. Avaya Experience Portal Platform
  • C. Avaya Breeze™
  • D. Avaya Performance Applications Platform
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

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