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Avaya 33810X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Design and Architect Contact Center Solutions | - Contact Center Architecture
|
Avaya Aura® Contact Center Solution Design Sample Questions:
A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?
- A. Avaya IX™ Workforce Engagement
- B. Avaya Breeze® Platform
- C. Avaya Control Manager
- D. Avaya IX™ Workspaces
Correct Answer: B 🗳️
A design specialist prepares for a customer meeting, and knows that data on the customer, their Industry, and the possible competition, will need to be collected.
Which additional information is also needed?
- A. The Avaya solutions and services Avaya could offer
- B. The salaries of the executives In the meeting
- C. The model numbers of the existing contact center equipment
- D. The design diagram for discussion with customer
Correct Answer: C 🗳️
A Contact Center manager wants a fast First Call Resolution, and has requested a Skype for Business client software on Avaya Agent Desktop.
Which statement describes what the Avaya support department needs be prepared to tell the manager?
- A. Agent Desktop does not support co-resident Skype for Business client software.
- B. Microsoft Skype Server are not supported.
- C. Microsoft Lync Server are not supported.
- D. Different Presence client software are supported on Avaya Agent Desktop.
Correct Answer: D 🗳️
Media Servers are needed in a SIP-enabled AACC
Which deployment allows the co-resident installation of Voice and Multimedia Contact Center with Media Server?
- A. VMware Mid-Range Server
- B. Physical Mid-Range Server
- C. VMware High-End Server
- D. Physical Entry-Level Server
Correct Answer: B 🗳️
The CEO of a service company wants context rich information that Is Important for better customer experience.
Which development platform allows customers to add new capabilities to their solution?
- A. Avaya Applications Platform
- B. Avaya Experience Portal Platform
- C. Avaya Breeze™
- D. Avaya Performance Applications Platform
Correct Answer: B 🗳️

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