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CompTIA 220-1202 Exam Syllabus Topics:

Section	Weight	Objectives
Topic 1: Software Troubleshooting	23%	- Application and security troubleshooting 1. Application crashes and errors 2. Security-related issues and fixes 3. Installation and compatibility problems - Mobile device troubleshooting 1. Performance and battery problems 2. App and OS update failures 3. Connectivity and synchronization issues - Operating system issues 1. System crashes and performance issues 2. Boot errors and startup problems 3. Update and driver failures
Topic 2: Security	28%	- Network and application security 1. Wireless security protocols 2. Firewalls and security appliances 3. Encryption technologies - Threats and mitigation 1. Social engineering prevention 2. Data protection and disposal 3. Malware types and removal - Security fundamentals 1. Zero Trust concepts 2. Permissions and access control 3. Authentication and authorization
Topic 3: Operational Procedures	21%	- Safety and compliance 1. Environmental controls 2. Workplace safety procedures 3. Privacy and regulatory compliance - IT service management 1. Disaster recovery planning 2. Documentation and change management 3. Backup and recovery processes - Communication and professionalism 1. Incident reporting 2. Customer service techniques 3. SLA management
Topic 4: Operating Systems	28%	- macOS, Linux, and Chrome OS basics 1. Command-line operations 2. Installation and navigation 3. System configuration and maintenance - Windows installation, configuration, and management 1. Windows 10/11 features and settings 2. Command-line tools and scripting 3. Device drivers and system updates 4. File systems, partitions, and storage management - Mobile operating systems 1. Mobile device management 2. App installation and security settings 3. Android and iOS configuration

CompTIA A+ Certification Exam: Core 2 Sample Questions:

Question #1

Which of the following is the best reason for a network engineering team to provide a help desk technician with IP addressing information to use on workstations being deployed in a secure network segment?

A. DHCP services are not enabled for this subnet.
B. Only specific DNS servers are allowed outbound access.
C. NAC servers only allow for security updates to be installed.
D. The network allow list is set to a specific address.

Reveal Solution Discussion 0

Correct Answer: A 🗳️