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Microsoft AB-210 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Configure Dynamics 365 Sales core features for AI | 15-20% | - Design and configure sales data model - Configure security and access for AI features - Integrate Microsoft Power Platform components - Set up core sales entities and relationships |
| Extend and enhance sales solutions with AI | 10-15% | - Deploy and manage AI agents - Configure reporting and visualization - Implement collaboration features - Monitor and optimize AI performance |
| Qualify and prioritize leads by using AI | 15-20% | - Configure lead qualification processes - Fine-tune predictive lead scoring models - Implement Sales Qualification Agent - Automate lead routing and prioritization |
| Optimize AI-driven sales workflows and insights | 20-25% | - Configure Sales accelerator and work distribution - Set up conversational intelligence - Configure Copilot for Sales - Implement predictive scoring and relationship intelligence |
| Develop deals by using intelligent opportunity research | 25-30% | - Use AI for opportunity research and insights - Configure forecasting and goal management - Deploy and configure Sales Close Agent - Optimize opportunity management workflows |
Microsoft Accelerating Sales Pipelines with AI in Dynamics 365 Sample Questions:
1. Hotspot Question
A company plans to deploy AI agents in Dynamics 365 Sales to help sellers research accounts and summarize opportunity activity.
The company has the following requirements:
- AI capabilities must be activated in the environment.
- Administrators must be able to design, create, and manage AI agents.
- Sellers must have permissions that allow them to interact with AI-
generated insights in Sales.
- AI agents must be able to read and analyze the organization's sales
data stored in the platform.
You need to configure platform capabilities required for AI agents.
Which configuration should you apply for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
2. A company is using Dynamics 365 Sales and Microsoft 365.
The company has the following requirements for sales representatives:
- Must store opportunity files in a central location.
- Must collaborate using chat conversations associated with sales
records.
You need to configure the required integrations.
Which two integrations should you configure? Each correct answer presents part of the solution.
Choose two.
NOTE: Each correct selection is worth one point.
A) Configure SharePoint document management.
B) Enable Teams conversation collaboration.
C) Enable OneNote integration.
D) Enable conversation intelligence for collaboration.
E) Configure server-side synchronization with Exchange Online.
3. A company is implementing the Dynamics 365 Sales mobile app.
The company requires setup of several push notifications for sellers who use the app.
You need to create the push notifications.
Which feature should you use?
A) Plug-in
B) Cloud flow
C) Classic flow
4. Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear on the review screen.
You are deploying AI agents for a company using Microsoft Dynamics 365 Sales.
The company wants to ensure that AI usage is tracked and billed monthly.
The company requires that AI billing uses pre-paid credits.
You need to configure the billing based on the requirements.
Solution: Create a billing policy for the Dynamics 365 Sales environment.
Does the solution meet the goal?
A) Yes
B) No
5. A seller is reviewing an opportunity in Dynamics 365 Sales. The Sales Close Agent in Research mode generates a summary.
The seller must decide how to proceed with the opportunity. The seller plans to use the research insights to move the deal forward.
You need to identify the information that the agent provides.
Which agent-provided insights should you share with the seller?
A) Recommended actions
B) Financial health
C) Blueprints
D) Budget, Authority, Need, and Timeline-based qualifications
Solutions:
| Question # 1 Answer: Only visible for members | Question # 2 Answer: A,B | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: A |

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